Failure to return a security deposit which results in the loss of money.Clearly explain the injury you suffered as a result of the unlawful act such as:.

However, you are not limited to written regulations or laws. If you know the regulation number of the regulation violated, you may wish to include it. The description of the unfair or deceptive act or practice including all the unfair or deceptive practices claimed, the dates involved in the transaction, and any other important facts.To meet your legal obligations, include the following information in your 30 Day Demand Letter: Information that must be included in the 30-Day Demand Letter You also do not need to send this letter if you assert the claim in a counterclaim or cross-claim response to a merchant taking legal action against you. You do not need to send this letter if the merchant does not maintain a place of business or keep assets within Massachusetts. You must send a 30 Day-Demand Letter regardless of which Court you plan to use (Housing, Small Claims, etc). You should seek legal advice for all claims. Larger claims may be more suitable to District or Superior Court. For claims under $7,000, Small Claims Court is the least costly option. You may apply for mediation through your local consumer group, which is affiliated with the Attorney General's Office.Ĭourt: You may also pursue your claim through the court system. Mediation is voluntary, requiring both parties' consent. Mediation: This allows both parties to reach a mutually acceptable solution with the help of a facilitator. If you and a business are unable to reach an agreement on your own, you have several options.

A claim letter should open with